Welcome to our Academic Writing Service. We are committed to providing our clients with high-quality academic assistance. However, we understand that there might be situations where our service may not meet the expectations of a client. In such cases, we have outlined our refund policy below to ensure clarity and satisfaction for both parties.
1. General Conditions
Refunds are only eligible for orders placed within our service. All refund requests must be communicated through the official channels provided by our service.
Clients must provide a valid reason for the refund request, accompanied by any necessary evidence to support their claim.
Refund requests must be made within 14 days from the final delivery of the order. Requests made after this period may not be considered.
2. Eligibility for a Full Refund
A full refund may be issued under the following conditions:
Non-Delivery of Service: If the service has not been provided or the final product has not been delivered by the agreed deadline.
Plagiarism: If the final product contains a significant amount of plagiarism (above the industry-standard threshold), and we are unable to provide a revised version free of plagiarism.
3. Partial Refunds
Late Delivery: If the service is delivered after the agreed deadline but is still used by the client, a partial refund may be negotiated to account for the inconvenience.
Minor Issues: If the final product requires minor revisions that do not warrant a complete rewrite or do not significantly affect the usability of the product, a partial refund may be considered.
4. Non-refundable Situations
Low Grades: We do not guarantee specific academic outcomes, such as grades. Therefore, dissatisfaction based solely on the grade received is not eligible for a refund.
Minor Errors: Minor errors or the need for minor adjustments that do not significantly impact the overall quality of the work are not grounds for a full refund.
Change of Mind: If the client cancels the order after work has commenced but before delivery, only a partial refund may be considered, depending on the amount of work already completed.
5. Process for Requesting a Refund
To request a refund, clients must submit a detailed explanation of their concerns along with any supporting evidence to our customer service team.
Our team will review the request, which may take up to 7 business days. We reserve the right to request additional information if necessary.
Once the review is complete, we will communicate our decision. If a refund is approved, it will be processed within a specified number of business days to the original payment method.
Our Academic Writing Service reserves the right to amend this refund policy at any time. Any changes will be effective immediately upon posting on our website.
We aim to work closely with our clients to resolve any issues amicably. Our primary goal is to ensure your satisfaction and to provide a service that meets your academic needs. If you have any questions or concerns about this policy or our services, please contact our customer support team.